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Ask Andrea™

Andrea Rose® invites you to e-mail any of your fashion, beauty, or lifestyle questions for our experts to answer. Several questions will be featured in our online blog column, "Ask Andrea™." Please e-mail your questions to askandrea@arstyleinstitute.com, send inquiries as often as you would like.


ARStyle™ Institute Store FAQ

Payment

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.



Shipping

How much does it cost to ship my order?

1. Spend over $75 in one order through our shopping cart and receive free shipping for our launch special price.
Please Note: To receive free shipping you must purchase at one time $75.00. Multiple orders adding up to $75.00 do not apply

2. Receive a fixed price for shipping of $6.99 for our launch special... regardless of quantity per order through our shopping cart.
Please Note: To receive the $6.99 special launch price the items must be purchased in one order through our shopping cart.

When will I recieve my order?

We use ground shipping. You can expect your package within 2-4 weeks after shipment date.

When does my order ship?

Your order will ship from our facility within 7 days of processing the order.

Can you ship my order Express Shipping?

At this time we do not have express shipping.



Return Policy

The ARStyle™ Institute accepts returns for eligible items that meet our return criteria for 30 days from the date of purchase. We reserve the right to deny any return or exchange if it fails to meet our return criteria. Please read the full return policy in our Terms and COnditions

ALL SALES ARE FINAL unless you notify us of a defect within 30 days of purchase by e-mailing us at customerservice@arstyleinstitute.com, we will replace it with the same product or, if no longer available, issue a ARStyle™ Institute store credit within 30 days.

All items must not have been used, altered from their original state or show wear or damage, and must be in a condition that permits us to resell them. To return any beauty or skin care product it must not be opened. For beauty products if there is a color discrepancy then we reserve the right to offer you another color before accepting a return. For services, the service must not have been delivered or consumed by you. If the defective item is no longer available, we will issue an ARStyle™ Institute credit for the amount of the item or in some cases refund the amount of the purchase as per the method of payment with the shipping costs. The determination of the return will be at the sole discretion of ARII LLC.

Please read the full return policy in our Terms and COnditions



Customer Service

For all customer service inquires please e-mail us at customerservice@arstyleinstitute.com


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